Terms of service

AUREA Jewels — Terms of Service

Last updated: 25 October 2026

1. Introduction

Welcome to AUREA Jewels. These Terms of Service govern your access to and use of our website and the purchase of products from our online store.

AUREA Jewels is an independently operated fashion jewellery business offering carefully curated jewellery for everyday wear, celebrations, weddings, festivals, and special occasions.

Throughout these terms, “AUREA Jewels,” “AUREA,” “we,” “us,” and “our” refer to the business operating this store. “You” and “customer” refer to anyone visiting our website or purchasing our products.

By using our website or placing an order, you agree to these terms and our applicable store policies.

2. Business Information

Store name: AUREA Jewels
Business structure: Individually operated, not incorporated as a company
Customer support phone/WhatsApp: +91 75588 19755
Business address: [Insert your business address]
Business operator's legal name: [Insert your full legal name]
Customer support email: [Insert your support email address]

Please complete the missing details before publishing these terms.

3. Products and Availability

We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information displayed on our website are accurate.

  • Product colours and appearance may vary slightly due to lighting, photography, and screen settings.

  • Product materials, dimensions, and other specifications will be provided where applicable.

  • Product availability may change without notice.

  • We reserve the right to update product listings, discontinue products, or correct genuine listing errors.

If a product is defective, damaged, materially different from its description, or incorrectly supplied, please contact us for assistance in accordance with our Return and Refund Policy and applicable law.

4. Pricing and Payments

All prices are displayed in Indian Rupees (INR), unless otherwise stated.

We accept online payments through the payment methods made available at checkout. Cash on Delivery is not offered unless expressly introduced by us in the future.

Customers must ensure that their payment information is accurate and that sufficient funds are available to complete the transaction.

Orders may be subject to payment verification and fraud-prevention checks. We will not knowingly process fraudulent transactions.

We reserve the right to correct genuine pricing or listing errors in accordance with applicable law. If an order is cancelled after payment has been collected, any refund due will be processed as required by law.

5. Orders and Acceptance

Placing an order constitutes a request to purchase the selected products.

An automated order confirmation does not necessarily mean that an order has been dispatched. We may need to verify payment, product availability, and order details before fulfilment.

If we cannot fulfil an order, we will notify you and process any applicable refund.

Customers are responsible for reviewing product selections, quantities, contact details, and shipping addresses before completing checkout.

6. Shipping and Delivery

AUREA Jewels offers shipping within India and to selected international destinations, subject to service availability and the shipping options displayed at checkout.

  • Shipping charges and estimated delivery timelines will be communicated during checkout or through our Shipping Policy.

  • Free shipping within India applies where expressly advertised and subject to the stated conditions.

  • International shipping charges may differ depending on the destination, parcel weight, and courier service.

  • Delivery estimates are indicative and may be affected by customs clearance, courier disruptions, weather, public holidays, or other circumstances beyond our reasonable control.

  • Customers must provide an accurate delivery address, telephone number, and any information reasonably required to complete delivery.

For international orders, customs duties, import taxes, brokerage charges, and other destination-country fees may apply. Unless expressly stated otherwise at checkout, these charges are the customer's responsibility, subject to applicable law.

Customers should review our Shipping Policy for additional information about dispatch, delivery, international shipping, and delivery-related enquiries.

7. Cancellations, Returns, and Refunds

AUREA Jewels does not offer general returns or exchanges for a change of mind, incorrect personal selection, or similar reasons, subject to applicable law.

However, if a product arrives damaged, defective, materially different from its description, or incorrect, please contact us promptly with your order number and supporting photographs.

We will review the issue and explain the available resolution, which may include a replacement, repair where appropriate, or refund, depending on the circumstances and applicable law.

Any applicable cancellation, return, or refund request will be handled in accordance with our separate Return and Refund Policy.

Nothing in these terms removes or restricts rights or remedies that customers are entitled to under applicable consumer protection laws.

8. Jewellery Care

Fashion jewellery requires appropriate care to maintain its appearance.

We recommend keeping jewellery away from water, perfumes, cosmetics, harsh chemicals, and excessive moisture. Remove jewellery before bathing, swimming, exercising, or sleeping, and store it in a clean, dry place.

Changes in appearance caused by ordinary wear, improper storage, or exposure to chemicals may occur over time. This does not affect any rights a customer may have regarding a genuine product defect under applicable law.

9. Intellectual Property

Unless otherwise stated, the website's original content, including AUREA branding, logos, product photographs, descriptions, graphics, and marketing materials, belongs to AUREA Jewels or the relevant rights holders.

You may not reproduce, distribute, modify, or commercially use this content without prior permission, except where permitted by law.

10. Acceptable Website Use

You agree not to use our website for unlawful activities, submit fraudulent orders, interfere with website security, attempt unauthorized access, or misuse website content or services.

We may take reasonable action to protect our customers, business, website, and legal rights where misuse is identified.

11. Third-Party Services

Our store may rely on third-party services, including Shopify, payment processors, courier providers, and other service providers.

Your use of third-party services may be subject to their own terms and privacy policies. We are not responsible for independent third-party actions beyond our control, subject to our obligations under applicable law.

12. Privacy and Personal Information

We process customer information as described in our Privacy Policy and as permitted or required by applicable law.

Customers should review our Privacy Policy to understand how information relating to orders, payments, delivery, and customer support is handled.

13. Limitation of Liability

To the extent permitted by applicable law, AUREA Jewels is not responsible for indirect or consequential losses arising from website use or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits any liability, consumer rights, or remedies that cannot lawfully be excluded or limited.

14. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our products, operations, website, or legal obligations.

The latest version will be published on this page with its updated revision date. Changes will apply as permitted by applicable law.

15. Governing Law

These terms are governed by the laws of India, subject to applicable consumer protection laws and the rights of customers under those laws.

Any dispute will be handled by the competent courts or dispute-resolution authorities in accordance with applicable law.

16. Contact and Customer Grievances

For order enquiries, product concerns, or questions about these terms, please contact:

AUREA Jewels
WhatsApp: +91 75588 19755
Email: aureajewelsstore@gmail.com

We aim to handle customer enquiries fairly and promptly, in accordance with applicable legal requirements.

Thank you for choosing AUREA Jewels.

Your occasions, our jewellery.